How to contact mandir call centre for customer complaints
The presence of a mandir call centre is really one of the best places for customers who want to complain or get problems while making transactions. The bank will also make it easier for members to avail complaint services verbally and in writing.
While becoming a customer of a bank, it cannot be separated from a variety of issues such as lost debit/credit cards, forgotten PIN numbers, loss of passbooks, wanting to block ATMs and not being able to carry out transaction activities. Of course a series of these issues happened to you, right?
To address this issue, you don’t really need to worry or worry because the presence of a mandir call centre is the best indication. The presence of the call centre is provided in accordance with the regulations of the applicable Financial Services Authority or OJK. The mechanism for submitting complaints from the bank mandiri is also very simple.
There is a call center number to contact you at any time. For those of you who want to complain, make sure you’re doing it well. Don’t forget to tell us the details of where the problem is facing. Make sure to provide some of the necessary important documents, including the existence of the passbook.
The presence of such a complaint service is available at the bank branch. While the procedure is very simple, some people don’t know how the right mechanism is in contacting the mandir call centre. Some customers have not given up their intention of defonding due to lack of awareness about the process.
Overview of Bank Mandiri as a Public Company
Before you get to know about the call center service, you should also know about this one bank. PT Bank Mandiri TBK is a bank with significant assets in Indonesia. In addition, it is listed as a public company on the Indonesian Stock Exchange by having a BMRI stock code.
Founded on October 2, 1998, the company was originally part of a banking restructuring program run by the Indonesian government. At that time, state-owned banks such as Bank Dagang Negara, Bhumi Daya, Indonesian import exports and Indonesia’s development combined to create an economic crisis. This means that the name is bank mandir .
In its own journey, Mandiri continues to develop a variety of banking products that prospective customers can choose to suit their needs. The products offered by mandiri call centre can include from deposit products to loan products.
In addition to this , Mandiri’s efforts are also questionable. This is not without reason as the company has made significant progress in providing services to the small and medium business sector to retail businesses. There is no need to doubt the performance as well.
The company offers a variety of services to its customers. In addition to the presence of a variety of savings and loan products to suit the needs of customers, Mandiri also offers a 24-hour call centre service, which is the best place to make complaints. It is one of the leading companies in Indonesia.
Self Service Call Centre for Complaints
At the moment,KM is still looking for call centre services , right? If any of you want to complain, you can call 14000. But only anyone in Surabaya, Palembang, Jakarta, Madan, Bogor, Yogkarta, Denpasar, Jakarta, Banjarasin, Semarang and Makassar areas can access this number.
For customers outside the city above, there is no need to worry. This is because you can contact the Mandir call center (021) at 5299-7777. The duty charged to users is also very cheap. You can contact directly via telephone or mobile phone. Meanwhile, if you call 14000, you will be charged a logical rate .
For your mobile users, you charge a flat rate with one BAA per minute . For more details, see the review below.
- Telcomecel Helo card will cost Rs. 1200 will be charged
- Telkomesel Simpat Rp1.800
- Indosat RP1,700
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile,for users who have access to the number (021) 5 299 7777, the telcom tariffs will be applicable. Mandiri PIN call is mandatory to make cashless transactions through mandiri call.
You can get a PIN call by registering first at the nearest Mandir bank ATM in your city . Customers can directly insert an ATM card along with the PIN. If so, you can continue by selecting the e-banking registration menu and following the further instructions.
Via email and social media
In addition to getting in touch through the Mandir call centre service, users can also make email and social media complaints. For those who want to contact via email, you can send a message directly care@bank Mandiri.co.id the mandir. To make a complaint via email, the customer can clearly submit the issue or complaint.
Do not forget to provide passbooks, debit/credit cards, proof of transactions, complaint information including transaction date and time, nominal and otherwise required documents during the process. For more details, you can first ask in the Customer Service section.
Another way customers can make a complaint is to access the official website of the bank mandiri, which means you can select the menu you will contact directly after Mandiri.co.id www.bank. In the menu, you will need to enter some data. Make sure that this data is never falsified.
To contact the customer service department or call center from the mandir , you can send a message to 0811-8414-000 via their social media, Twitter @Mandir Care or telegram care. It is advisable to be patient and wait for a reply.
How to process customer complaints
Already knowing how to contact mandiri call centre service, the process of complaining to these customers includes:
- Customers can immediately submit complaints through the call centre facilities provided. If so, the bank will immediately verify the compatibility of the customer data.
- The customer will then immediately receive the complaint registration number and the officer will receive and record the complaints from the customers.
- The authorities from the mandir will immediately follow up the customer complaints and resolve them based on the type of complaint submitted.
- If the customer agrees to a settlement or settlement, the complaint will be treated in its entirety immediately.
- Meanwhile, if any agreement is not reached, the customer can immediately submit the dispute resolution to the customer from the banking arbitration function facilitated by Bank Indonesia.
Bank customers, including mandir members, often face a variety of issues. To resolve the issue, you can directly contact the mandir call center service department where you will immediately overcome and provide you with the best solution.